BrokAIr Reviews

Maybank Review

Maybank has had some serious issues with customer service in recent years, leaving many customers feeling frustrated and unheard. Is Maybank forgetting that customer satisfaction is the key to success?

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Maybank Overview

Maybank is one of the largest financial services groups in Southeast Asia. It was established in 1960 and is headquartered in Kuala Lumpur, Malaysia. Maybank offers a wide range of services, including corporate and investment banking, retail banking, asset management, Islamic banking, insurance, and stockbroking.

Pros of Maybank

Cons of Maybank


Maybank was founded by Khoo Teck Puat and Tan Sri Khoo Hock Seng. The two men had a vision of creating a bank that would help to develop the Malaysian economy. Today, Maybank is one of Malaysia's largest banks with over 15 million customers worldwide.

Public Opinion

Overall, there is a generally positive public opinion about Maybank. Most people agree that the bank provides good services and reliable customer service. However, some people have complained about the fees being on the higher end and slow response from customer service.

Newsworthy Events Around Maybank

In 2019, Maybank announced that they had launched their own mobile payment app called “MAE”. This app allows customers to make payments or transfer funds quickly and securely using their smartphones. In 2020, Maybank also partnered with the Malaysian government to launch their “eTunai Rakyat” program which provided cash aid to eligible Malaysians during the COVID-19 pandemic. Additionally, Maybank was also recognized by The Asian Banker as the “Best Retail Bank in Malaysia” for 2019.