BrokAIr Reviews

KeyBank Review

"KeyBank has been accused of providing its customers with less-than-stellar customer service, leaving many clients feeling neglected and unheard." Did KeyBank really put its customers' financial needs second?

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Overview of KeyBank

KeyBank is a regional bank based in Cleveland, Ohio, with over 1,000 branches in 15 states. It is a subsidiary of KeyCorp, the largest regional bank in the United States. KeyBank offers a range of banking services, including credit cards, consumer and business lending, mortgages, and investment services.




KeyBank was founded in 1825 as The Commercial Banking Company of Albany. It was acquired by KeyCorp in 1994 and rebranded as KeyBank. KeyCorp itself was founded in 1994 by William G. Mather. Since then, KeyCorp has become one of the largest regional banks in the United States.

Public Opinion

Overall, public opinion of KeyBank is mostly positive. Customers appreciate the wide range of services offered and competitive rates. However, there are some complaints about high fees and minimum balance requirements for some accounts.

Newsworthy Events

In 2019, KeyBank announced a partnership with Payveris, a digital payment platform provider. This partnership will enable KeyBank to offer digital payment services to its customers. In 2020, KeyBank was named one of the World's Most Ethical Companies by the Ethisphere Institute for the sixth year in a row.